Terms & Conditions

Last Updated: September 3, 2026

Welcome to PhysioHub 360. These Terms & Conditions govern your use of our website, physiotherapy services, rehabilitation services, online consultations, educational courses, and other services provided by PhysioHub 360 (“PhysioHub 360,” “we,” “us,” “our,” or “the Centre”).

By accessing our website, booking an appointment, requesting an online consultation, purchasing an educational course, submitting an enquiry, or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. About PhysioHub 360

PhysioHub 360 provides physiotherapy and rehabilitation-related services designed to support mobility, functional recovery, physical rehabilitation, pain management, and overall functional health.

Our services may include, depending on individual requirements and availability:

Physiotherapy consultation
Personalized physiotherapy guidance
Pain management and rehabilitation support
Back and neck pain physiotherapy
Joint pain physiotherapy
Sports injury rehabilitation
Post-surgery rehabilitation
Stroke rehabilitation
Spine care
Posture correction
Cardiac rehabilitation
Pulmonary rehabilitation
COPD and asthma physiotherapy support
Online physiotherapy consultation
Educational courses and learning resources for students and healthcare learners

The suitability of any service depends on an individual assessment and professional judgment.

2. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under these Terms & Conditions. These definitions apply whether the words appear in singular or plural.

Definitions

Centre / Company – Refers to PhysioHub 360, located at Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India.

Patient – Any individual seeking physiotherapy, rehabilitation, consultation, or related services from PhysioHub 360.

Student / Learner – Any individual accessing or purchasing educational courses, learning materials, or other educational resources provided by PhysioHub 360.

Services – Physiotherapy, rehabilitation, consultation, telephysiotherapy, educational courses, and other related services provided by PhysioHub 360.

Online Consultation – A physiotherapy-related consultation or guidance session provided remotely through an appropriate communication platform.

Course – Any educational or learning program, topic, module, or resource made available by PhysioHub 360.

Website – The official website operated by PhysioHub 360.

Third-Party Service Provider – Any external platform, payment provider, communication platform, hosting provider, or other service provider supporting our operations.

You – Any Patient, Student, Learner, visitor, or other individual accessing our Website or Services.

3. Scope and Applicability

These Terms & Conditions apply to:

Use of the PhysioHub 360 website
Appointment bookings and enquiries
In-clinic physiotherapy services
Rehabilitation programs
Online physiotherapy consultations
Educational courses and learning resources
Payments made for applicable services or courses
Communication with PhysioHub 360 through phone, email, WhatsApp, website forms, or other official channels

By using any of these services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

4. Physiotherapy and Rehabilitation Services

PhysioHub 360 aims to provide professional, patient-focused, and evidence-based physiotherapy and rehabilitation support.

Treatment and rehabilitation plans may be personalized based on factors including:

Medical history
Presenting concerns
Functional assessment
Physical condition
Recovery goals
Individual tolerance and progress

No two individuals respond to rehabilitation in exactly the same way. Therefore, specific treatment outcomes, recovery timelines, pain relief, functional improvement, or other results cannot be guaranteed.

Patients are encouraged to discuss their concerns, goals, and relevant medical history openly during consultation.

5. Medical Information and Patient Responsibilities

Patients are responsible for providing accurate and complete information relevant to their care.

This may include information about:

Previous injuries
Medical conditions
Surgeries
Current symptoms
Medications
Allergies
Existing medical treatment
Relevant diagnostic reports
Advice or restrictions provided by other healthcare professionals

Failure to provide relevant information may affect the suitability, safety, or effectiveness of physiotherapy or rehabilitation services.

PhysioHub 360 shall not be responsible for complications or outcomes arising from inaccurate, incomplete, or withheld information, subject to applicable law.

6. Appointments and Bookings

Appointments may be booked through the official communication channels of PhysioHub 360.

Appointment availability may depend on:

Therapist availability
Centre schedules
Service requirements
Patient requirements
Operational circumstances

Submitting an enquiry does not automatically confirm an appointment.

Patients are encouraged to arrive on time for scheduled appointments. Late arrival may reduce the available consultation or treatment time.

PhysioHub 360 may reasonably reschedule appointments where necessary because of operational requirements, emergencies, professional availability, or circumstances beyond reasonable control.

7. Online Physiotherapy Consultation

PhysioHub 360 may provide online consultation and telephysiotherapy services where appropriate.

Online consultations may include:

Discussion of symptoms and concerns
General physiotherapy guidance
Exercise guidance
Rehabilitation recommendations
Follow-up support
Home exercise guidance

Online consultation has limitations because a complete in-person physical assessment may not always be possible remotely.

Patients understand that online guidance may not be suitable for every medical or physical condition.

PhysioHub 360 may recommend an in-person consultation or advise the Patient to seek appropriate medical care where necessary.

Online consultation services should not be used as a substitute for emergency medical services.

8. Emergency Situations

PhysioHub 360 does not provide emergency medical services through its website, online consultation, WhatsApp, email, or other remote communication channels.

If you experience a medical emergency or severe symptoms requiring immediate medical attention, you should contact appropriate emergency medical services or visit the nearest qualified healthcare facility.

9. Patient Compliance and Home Exercise Guidance

Patients may receive exercise programs, activity recommendations, rehabilitation guidance, or lifestyle-related suggestions as part of their physiotherapy plan.

Patients are responsible for:

Following instructions carefully
Performing exercises within advised limits
Reporting unusual symptoms or concerns
Attending recommended follow-up sessions where appropriate
Avoiding activities that have been specifically restricted

Patients should not modify prescribed exercises or rehabilitation programs without appropriate professional guidance.

Individual results may depend on attendance, participation, consistency, physical condition, and adherence to recommended guidance.

10. Fees and Payments

Fees for consultations, physiotherapy sessions, rehabilitation programs, online consultations, and educational courses may vary depending on the selected service.

Where applicable, payment details will be communicated through appropriate official channels.

Patients and Students agree to:

Make payments according to applicable requirements
Provide accurate payment information where required
Retain payment confirmations or receipts
Review applicable refund and cancellation terms before making payment

Payments made for services are subject to the applicable Refund & Cancellation Policy of PhysioHub 360.

11. Educational Courses and Learning Resources

PhysioHub 360 may provide educational courses and learning resources for students and healthcare learners.

Course content may include educational topics relating to physiotherapy, rehabilitation, clinical reasoning, cardiopulmonary rehabilitation, pain management, stroke rehabilitation, and related subjects.

Course information, including where applicable:

Course duration
Number of lessons
Course level
Pricing
Learning objectives
Access arrangements

may vary from one course to another.

Educational courses are intended for learning and informational purposes and should not be treated as a substitute for independent professional qualifications, licensing requirements, institutional education, or legally required clinical training.

12. Course Access and Purchases

Access to purchased courses may be provided according to the applicable course terms and payment confirmation process.

Students are responsible for providing accurate information during purchase or registration.

Unauthorised sharing, resale, reproduction, distribution, or commercial exploitation of purchased course content is prohibited unless expressly authorized by PhysioHub 360.

Course access may be subject to technical requirements, account access arrangements, or applicable platform conditions.

13. Certificates and Educational Outcomes

Where a certificate or course completion document is offered, eligibility may depend on applicable course requirements.

Completion of a course does not automatically guarantee:

Employment
Professional licensing
Career advancement
Admission to another institution
Specific professional outcomes

Individual educational and professional outcomes depend on multiple factors.

14. Changes to Services and Programs

PhysioHub 360 may reasonably modify or update:

Treatment approaches
Rehabilitation processes
Appointment schedules
Educational course content
Learning materials
Course pricing
Service availability
Operational procedures

Such changes may be made to improve services, reflect professional developments, respond to operational requirements, or comply with applicable requirements.

Where reasonably possible, significant changes affecting confirmed services will be communicated appropriately.

15. No Guarantee of Specific Results

Physiotherapy and rehabilitation outcomes vary between individuals.

Factors that may influence outcomes include:

Nature and severity of the condition
Medical history
Age and physical condition
Attendance and participation
Compliance with rehabilitation guidance
Individual healing and recovery capacity
Other medical or lifestyle factors

PhysioHub 360 does not guarantee specific treatment outcomes, recovery periods, pain relief, mobility improvements, employment outcomes, educational results, or other individual results.

16. Patient Conduct

Patients, Students, and website users are expected to communicate respectfully with therapists, staff, and other individuals.

The following may not be permitted:

Harassment or abusive behavior
Threatening conduct
Misuse of services
Submission of false information
Disruptive behavior
Damage to Centre property
Any unlawful activity

PhysioHub 360 reserves the right to take appropriate action, including refusing or discontinuing services where permitted by applicable law and where necessary for safety or operational reasons.

17. Website Use

Users agree to use the Website lawfully and responsibly.

You must not:

Attempt unauthorized access to website systems
Interfere with website functionality
Upload malicious software or harmful content
Submit fraudulent or misleading information
Use the Website for unlawful purposes
Copy or misuse website content without authorization
Attempt to impersonate another person or organization

We may take reasonable action to protect the security and proper functioning of our Website.

18. Intellectual Property

Unless otherwise stated, original content available on the PhysioHub 360 Website may be protected by applicable intellectual property laws.

This may include:

Website text
Branding
Logos
Graphics
Images
Videos
Educational materials
Course content
Designs
Original resources

Unauthorised copying, reproduction, distribution, modification, or commercial use of protected content is prohibited without appropriate permission.

19. Third-Party Services and Links

Our Website or Services may use or contain links to third-party platforms and services, including communication platforms, payment providers, maps, hosting services, or other external resources.

PhysioHub 360 is not responsible for:

Third-party website content
Third-party privacy practices
Availability of external services
Policies of third-party providers
Transactions conducted directly with third parties

Users should review the applicable terms and privacy policies of third-party services before using them.

20. Privacy and Personal Information

When you contact PhysioHub 360, book an appointment, request an online consultation, purchase a course, or submit an enquiry, you may provide personal information.

Such information may be used for purposes including:

Responding to enquiries
Managing appointments
Providing physiotherapy and rehabilitation services
Communicating about consultations
Providing course-related support
Processing applicable payments
Maintaining appropriate records
Improving services

Personal information will be handled in accordance with our applicable Privacy Policy and relevant privacy practices.

21. Communication

By voluntarily submitting your contact details through our Website or official communication channels, you may be contacted regarding:

Your enquiry
Appointment requests
Consultation-related communication
Service updates
Course information
Follow-up communication

You are responsible for ensuring that the contact information you provide is accurate.

22. Limitation of Liability

PhysioHub 360 aims to provide professional and responsible services. However, to the extent permitted by applicable law, we shall not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

Patients and users remain responsible for making informed decisions regarding their health and for seeking appropriate medical care when required.

23. Force Majeure

PhysioHub 360 shall not be considered responsible for delays, interruptions, or inability to provide services caused by circumstances beyond reasonable control.

Such circumstances may include:

Natural disasters
Government restrictions
Public emergencies
Fire
Epidemics or pandemics
Power or infrastructure failures
Technical disruptions
Transportation disruptions
Civil disturbances
Other unforeseen circumstances

Where reasonably possible, affected appointments or services may be rescheduled or alternative arrangements may be considered.

24. Changes to These Terms & Conditions

PhysioHub 360 may update these Terms & Conditions from time to time to reflect changes in services, operational procedures, website functionality, or applicable requirements.

The updated version will be published on the relevant Website page with a revised Last Updated date.

Continued use of our Website or Services after the updated Terms are published may constitute acceptance of the revised Terms, subject to applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to these Terms & Conditions or services provided by PhysioHub 360 shall be subject to the jurisdiction of the competent courts in Jharkhand, India.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.

27. Contact Us

If you have questions regarding these Terms & Conditions, appointments, physiotherapy services, rehabilitation programs, online consultations, educational courses, payments, or other services, please contact us through the details below.

PhysioHub 360

Address: Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India

Phone: +91 80026 07948

Email: physioforheartandlungs@gmail.com

Please provide relevant details regarding your appointment, consultation, course, or enquiry so that our team can assist you appropriately.