Refund & Cancellation Policy

Last Updated: September 3, 2026

This Refund & Cancellation Policy governs appointments, physiotherapy consultations, rehabilitation services, online consultations, educational courses, and other applicable paid services provided by PhysioHub 360 (“PhysioHub 360,” “we,” “our,” or “us”).

PhysioHub 360 aims to maintain a fair, transparent, and customer focused approach to cancellations and refund requests. This Policy explains the circumstances in which an appointment, service, consultation, or course may be cancelled and when a refund may be considered.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

By booking an appointment, making a payment, purchasing a course, or using any paid service offered by PhysioHub 360, you agree to this Refund & Cancellation Policy.

1. Interpretation and Definitions

Interpretation

The headings used in this Policy are provided for convenience and do not affect the interpretation of the Policy.

Definitions

PhysioHub 360 / Company – Refers to PhysioHub 360, located at Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India.

Patient – Any individual booking or receiving physiotherapy, rehabilitation, consultation, or related services from PhysioHub 360.

Student / Learner – Any individual purchasing, accessing, or participating in an educational course or learning resource offered by PhysioHub 360.

Services – Includes physiotherapy consultations, rehabilitation services, cardiopulmonary rehabilitation, online consultations, educational courses, learning resources, and other applicable services offered by PhysioHub 360.

Appointment – A scheduled in clinic or online consultation or service session.

Cancellation – The cancellation of an appointment, consultation, course purchase, or other service booking by the Patient, Student, or PhysioHub 360.

Refund – The return of an amount paid by a customer, where such return is applicable and approved under this Policy.

Advance Payment – Any amount paid in advance to confirm, reserve, schedule, or initiate a Service.

No Show – A situation in which a Patient or Student fails to attend a scheduled appointment, consultation, or session without appropriate prior communication.

Online Course – Any digital educational course, learning material, or online content made available by PhysioHub 360.

2. General Refund Policy

Refund eligibility depends on several factors, including:

The type of Service booked
Whether the Service has already been provided
The stage at which the cancellation request is made
Whether an appointment slot has been reserved
Whether digital course access has been provided
Any applicable third party payment or transaction charges
The specific circumstances of the request

PhysioHub 360 will review genuine refund requests fairly and in accordance with applicable law and this Policy.

A payment does not automatically guarantee eligibility for a refund after a Service has been delivered or substantially initiated.

Nothing in this Policy is intended to limit any consumer rights that cannot legally be excluded under applicable Indian law. Consumer protection law recognizes rights relating to fair treatment and redressal of legitimate grievances.

3. Appointment Cancellation

Patients who are unable to attend a scheduled appointment are encouraged to inform PhysioHub 360 as early as reasonably possible.

Where advance payment has been made, cancellation and refund eligibility may depend on:

The notice provided before the appointment
Whether the appointment slot was specifically reserved
Whether preparation or professional services had already commenced
The circumstances of the cancellation

Where reasonably possible, PhysioHub 360 may offer the option to reschedule an appointment instead of cancelling it.

4. Appointment Rescheduling

Patients may request to reschedule an appointment by contacting PhysioHub 360 through the official contact details.

Rescheduling may be subject to:

Availability of appointment slots
Availability of the relevant professional or service provider
Reasonable prior notice
Operational requirements

PhysioHub 360 will make reasonable efforts to accommodate genuine rescheduling requests.

Repeated rescheduling of the same appointment may be subject to additional conditions or availability restrictions.

5. Cancellation Before Service Begins

If a cancellation request is made before the booked Service has started, PhysioHub 360 may review whether a refund is applicable.

Depending on the circumstances, an approved refund may be subject to reasonable deductions for:

Payment gateway charges
Transaction charges
Administrative costs where applicable
Services or preparation already completed specifically for the booking

The exact refund amount, if applicable, will depend on the nature and stage of the Service.

6. Cancellation After Service Has Started

Once a physiotherapy consultation, rehabilitation session, treatment session, professional assessment, online consultation, or other paid Service has been provided or substantially initiated, the amount paid for the completed portion of the Service may generally not be refundable.

This is because professional time, assessment, consultation, planning, and service delivery may already have been provided.

Where a package contains multiple sessions, refund eligibility may be assessed based on:

Sessions already completed
Services already delivered
Remaining unused sessions
Package specific terms communicated at the time of booking

Each request may be reviewed based on the applicable circumstances.

7. No Show Policy

If a Patient fails to attend a confirmed appointment without reasonable prior notice, the appointment may be treated as a No Show.

In such circumstances:

An advance payment may be retained, subject to applicable law and the circumstances of the booking.
The missed appointment may not automatically qualify for a refund.
Rescheduling may be considered depending on availability and the circumstances.

Patients are encouraged to contact PhysioHub 360 as soon as possible if an unexpected situation prevents them from attending an appointment.

8. Online Consultation Cancellation

Online physiotherapy consultations require professional time and appointment scheduling.

If an online consultation is cancelled before the scheduled consultation begins, PhysioHub 360 may review the request for rescheduling or refund based on the circumstances.

Once an online consultation has started or professional guidance has been provided, the consultation fee may generally not be refundable.

Technical issues caused by factors within PhysioHub 360’s reasonable control will be reviewed, and an appropriate alternative arrangement, such as rescheduling, may be considered where appropriate.

Technical issues relating to the Patient’s personal internet connection, device, software, or environment may not automatically qualify for a refund.

9. Physiotherapy and Rehabilitation Service Outcomes

Physiotherapy and rehabilitation outcomes can vary between individuals.

Recovery may depend on several factors, including:

The nature and severity of the condition
Medical history
Patient participation
Attendance
Consistency with recommended rehabilitation
Individual physical response
Other health related factors

PhysioHub 360 cannot guarantee a specific recovery outcome, treatment result, or time period.

A refund will not automatically be issued solely because a Patient does not achieve an expected or desired clinical outcome.

Where a Patient has concerns about a Service, PhysioHub 360 encourages them to contact our team so that the concern can be reviewed appropriately.

10. Service Concerns and Dissatisfaction

If you are dissatisfied with an appointment, consultation, or Service, we encourage you to contact PhysioHub 360 promptly.

Where appropriate, we may review the concern and consider reasonable solutions, which may include:

Clarification regarding the Service provided
Follow up communication
A review of the service concern
Rescheduling where appropriate
Another suitable resolution based on the circumstances

The appropriate response will depend on the nature of the concern and the specific facts of the case.

Genuine consumer complaints should be reviewed fairly and transparently, consistent with applicable consumer protection principles.

11. Course and Educational Content Refund Policy

PhysioHub 360 may offer paid educational courses, physiotherapy learning resources, or digital educational content.

Refund eligibility for educational products may depend on:

Whether the course has been accessed
Whether digital content has already been made available
The amount of course content already accessed
The nature of the educational product
The circumstances of the refund request

Once substantial digital course content has been accessed or consumed, a full refund may not be applicable.

Students are encouraged to carefully review available course information before completing a purchase.

12. Digital Course Access

When access to a digital course or educational resource has been successfully provided, the product may be considered delivered in whole or in part.

Refund requests relating to digital content may be reviewed in cases such as:

Duplicate payment
Verified technical failure preventing access
Incorrect payment caused by a system error
Failure by PhysioHub 360 to provide the purchased course as reasonably described

A request based solely on a change of mind after successful access to digital educational content may not automatically qualify for a refund.

13. Duplicate or Incorrect Payments

If a customer believes that they have accidentally made a duplicate payment, they should contact PhysioHub 360 as soon as possible.

Where a duplicate transaction is verified, the matter will be reviewed and an appropriate refund may be processed.

Customers may be asked to provide:

Name
Contact information
Transaction reference
Payment date
Payment amount
Proof of payment where reasonably necessary

14. Cancellation or Unavailability of Services by PhysioHub 360

In exceptional circumstances, PhysioHub 360 may need to cancel, postpone, reschedule, or modify an appointment, session, course, or Service.

Where reasonably possible, we may offer:

A rescheduled appointment
An alternative session
A replacement arrangement
Credit toward another suitable Service
A refund where appropriate and applicable

The available resolution will depend on the specific circumstances and applicable legal requirements.

15. Packages and Multiple Session Services

Certain physiotherapy or rehabilitation services may be offered as packages containing multiple sessions.

Refund eligibility for unused portions of a package may depend on:

The terms communicated at the time of purchase
The number of sessions already completed
Any package benefits or discounts received
Administrative or operational costs
Whether the package has expired

Completed sessions and Services already provided will generally not be refundable.

Any eligible refund for unused services may be calculated based on the applicable individual circumstances and package terms.

16. Promotional Offers and Discounted Services

Services or courses purchased under special offers, promotional pricing, discounts, or limited period campaigns may have specific conditions.

Where special terms are communicated at the time of purchase, those terms may apply in addition to this Policy.

Any promotional condition will remain subject to applicable consumer protection laws.

17. Third Party Payments and Charges

Payments may be processed through banks, payment gateways, or other third party payment providers.

PhysioHub 360 may not be responsible for delays caused by:

Banks
Payment gateways
Card networks
Financial institutions
Other third party payment systems

Where a refund is approved, any applicable processing or transaction charges may be handled according to the terms of the relevant payment provider and applicable law.

18. Refund Processing

If a refund request is approved, PhysioHub 360 will make reasonable efforts to process the refund within an appropriate timeframe.

Refund processing time may depend on:

Verification of the request
Payment method used
Banking procedures
Payment gateway processing
Required documentation

Where possible, refunds may generally be issued through the original mode of payment or another appropriate method where necessary.

The actual time required for the amount to appear in the customer’s account may depend on the relevant financial institution or payment provider.

19. How to Request a Refund

To request a refund or raise a cancellation related concern, please contact PhysioHub 360 through the official contact details below.

Your request should include, where applicable:

Full name
Registered phone number
Service or course purchased
Appointment date, if applicable
Payment details
Transaction reference
Reason for the request
Supporting documents or screenshots where relevant

Providing complete information may help us review the request more efficiently.

20. Exceptional Circumstances

PhysioHub 360 understands that unexpected circumstances may arise.

Requests involving exceptional circumstances may be reviewed individually, taking into account relevant facts and applicable law.

Examples may include:

Verified duplicate payments
Serious technical issues attributable to our systems
Service cancellation by PhysioHub 360
Other genuine circumstances requiring individual review

Reviewing an exceptional request does not automatically guarantee a refund. Each matter will be assessed based on its specific circumstances.

21. Fraudulent or Misleading Claims

PhysioHub 360 reserves the right to investigate refund requests where there is reasonable concern regarding:

False payment claims
Fraudulent information
Misuse of services
Manipulated payment records
Repeated misuse of refund requests

Appropriate action may be taken where permitted by applicable law.

22. Changes to This Refund & Cancellation Policy

PhysioHub 360 may update this Refund & Cancellation Policy from time to time to reflect changes in:

Our services
Operational practices
Payment systems
Educational offerings
Applicable legal requirements

The updated Policy will be published with a revised Last Updated date.

We encourage users to review this Policy before making a booking or payment.

23. Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by applicable laws of India.

Nothing in this Policy is intended to remove or restrict consumer rights available under applicable law, including the protections and redressal mechanisms provided under India’s consumer protection framework.

Subject to applicable law, disputes relating to this Policy or services provided by PhysioHub 360 shall be subject to the jurisdiction of the competent courts in Jharkhand, India.

24. Contact Us

For cancellation requests, refund related concerns, or questions about this Policy, please contact:

PhysioHub 360

Address:
Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India

Phone: +91 80026 07948

Email: physioforheartandlungs@gmail.com

We encourage customers to contact us directly with relevant details so that genuine concerns can be reviewed appropriately.