Privacy Policy

Last Updated: September 3, 2026

PhysioHub 360 (“PhysioHub 360,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of our patients, website visitors, students, course learners, and individuals who contact us for physiotherapy, rehabilitation, online consultation, educational, or related services.

This Privacy Policy explains how PhysioHub 360 may collect, use, store, process, and protect personal information when you visit our website, book an appointment, request an online consultation, purchase or enquire about a course, communicate with us, or otherwise use our services.

Our services include physiotherapy and rehabilitation support, cardiopulmonary rehabilitation, pain management support, online physiotherapy consultation, educational resources, and physiotherapy related learning opportunities.

By accessing our website, submitting your information, booking an appointment, communicating with us, or using our services, you acknowledge and agree to the practices described in this Privacy Policy, subject to applicable laws.

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the conditions below. These definitions apply whether the words appear in singular or plural form.

Definitions

Company / PhysioHub 360 – Refers to PhysioHub 360, located at Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India.

Patient – Any individual seeking physiotherapy, rehabilitation, consultation, or related professional services from PhysioHub 360.

Student / Learner – Any individual accessing, purchasing, enrolling in, or participating in physiotherapy related courses, educational content, or learning resources offered through PhysioHub 360.

Personal Data – Any information that identifies, relates to, or can reasonably be associated with an individual.

Health Information – Information voluntarily provided by a patient regarding symptoms, medical history, physical condition, treatment history, functional limitations, or other information relevant to physiotherapy or rehabilitation services.

Services – Services provided by PhysioHub 360, including physiotherapy support, rehabilitation services, cardiopulmonary rehabilitation, pain management support, online consultation, educational courses, learning resources, and related services.

Website – The official website or online platform operated by or for PhysioHub 360.

Device – Any device used to access our Website or Services, including a mobile phone, computer, laptop, or tablet.

Usage Data – Information automatically collected when using the Website, such as browser information, device information, IP address, pages visited, and interaction details.

Cookies – Small files stored on your device that may help improve website functionality and user experience.

Service Provider – A third party that assists PhysioHub 360 with services such as website hosting, communication, payment processing, analytics, technical support, or other operational functions.

Online Consultation – A consultation or professional guidance session provided remotely using communication technology, subject to the suitability of the patient’s condition and the professional assessment of the service provider.

You – Any person accessing our Website, contacting PhysioHub 360, booking an appointment, receiving services, purchasing a course, or otherwise interacting with us.

2. Types of Information We May Collect

Depending on how you interact with PhysioHub 360, we may collect different categories of information.

Personal Information

We may collect information such as:

Full name
Phone number
Email address
Age or date of birth where relevant
Address or location where necessary
Emergency contact details where appropriate
Appointment information
Consultation preferences
Course or educational preferences
Communication records
Information submitted through enquiry or contact forms

Health and Consultation Information

Where relevant and voluntarily provided for physiotherapy or rehabilitation purposes, we may collect information such as:

Symptoms or health concerns
Information about pain or physical discomfort
Relevant medical history
Previous injuries or surgeries
Physical limitations
Rehabilitation history
Functional concerns
Exercise or activity related information
Information relevant to assessment and treatment planning

Health related information may be requested only where reasonably necessary for providing or supporting the relevant physiotherapy or rehabilitation service.

You are responsible for providing accurate and relevant information to the best of your knowledge.

Educational and Course Information

If you enquire about or purchase a course or educational resource, we may collect:

Name
Contact information
Course selection
Learning preferences
Payment related information where applicable
Course access and participation information
Communication related to educational support

Usage Data

When you visit our Website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type
Browser version
Device type
Operating system
Pages visited
Date and time of access
Time spent on pages
General website interaction information

This information may help us understand how visitors use our Website and improve its performance and functionality.

3. How We Collect Information

We may collect information directly from you when you:

Book an appointment
Request an online consultation
Contact us by phone, email, WhatsApp, or other communication channels
Submit an enquiry form
Visit our Website
Purchase or enquire about a course
Participate in educational services
Provide information during a consultation or appointment
Communicate with our team

Some technical information may also be collected automatically through cookies, browser technologies, analytics tools, or similar technologies.

4. Use of Personal Information

PhysioHub 360 may use personal information for legitimate operational and service related purposes, including:

Responding to enquiries
Scheduling and managing appointments
Providing physiotherapy and rehabilitation related services
Supporting online consultations
Understanding relevant patient concerns
Maintaining appropriate service records
Communicating appointment related information
Providing follow up support where appropriate
Managing educational courses and learning resources
Processing course enquiries or purchases
Improving our Website and services
Maintaining internal administrative records
Responding to customer support requests
Addressing complaints or concerns
Protecting the security and integrity of our services
Complying with applicable legal or regulatory obligations

We may also contact you regarding information directly related to your appointment, consultation, course, enquiry, or service request.

Where required by applicable law, we will seek appropriate consent before using information for certain promotional or marketing communications.

5. Medical and Health Information Disclaimer

PhysioHub 360 respects the sensitivity of health related information.

Information provided by patients may be used only for purposes reasonably connected with consultation, assessment, rehabilitation planning, treatment support, patient communication, record management, and related professional services.

However, information provided through a Website form, WhatsApp message, email, or other online communication may not always be sufficient for a complete professional assessment.

Online information and communication should not be treated as a substitute for emergency medical care.

If you are experiencing a medical emergency or require immediate emergency assistance, you should contact the appropriate emergency medical services or visit the nearest suitable medical facility.

6. Online Consultation and Telephysiotherapy

PhysioHub 360 may provide professional guidance through online consultation where appropriate.

Online consultation may involve communication through approved or commonly used communication platforms.

You understand that:

Online consultation may not be suitable for every condition.
A complete physical examination may not always be possible remotely.
Additional information or an in person assessment may be recommended.
Internet connectivity and technical limitations may affect the consultation experience.
Recommendations may depend on the accuracy and completeness of information provided by the patient.

Where necessary, PhysioHub 360 may recommend an in clinic assessment or advise the patient to seek appropriate medical attention.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and understand website usage.

These may include:

Essential Cookies

These cookies help essential Website functions operate properly.

Preference Cookies

These cookies may remember user preferences and improve browsing convenience.

Analytics Technologies

These technologies may help us understand general Website traffic, visitor behaviour, and page performance.

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some Website features or functionality.

8. Sharing of Personal Information

PhysioHub 360 does not sell or rent your personal information as a commercial product.

We may share information only where reasonably necessary, including with:

Website hosting providers
Technical service providers
Communication platforms
Payment processing providers
Analytics service providers
Educational or course delivery platforms
Professional service providers assisting our operations
Government authorities or legal bodies where disclosure is required by applicable law

Any sharing of information is intended to be limited to purposes reasonably connected with our services, operations, legal obligations, or legitimate business requirements.

Where third party providers process information on our behalf, they may be expected to handle information according to their own applicable policies and contractual or legal responsibilities.

9. Payment Information

Where payments are made for appointments, consultations, courses, or other services, payment processing may be handled through third party payment providers or banking systems.

PhysioHub 360 may retain transaction related information where reasonably necessary for:

Payment confirmation
Record keeping
Accounting
Customer support
Refund processing where applicable
Compliance with legal obligations

We encourage users to review the privacy policies and terms of applicable third party payment providers.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for purposes such as:

Providing requested services
Maintaining appropriate operational records
Managing appointments and consultations
Supporting course access
Resolving disputes or complaints
Meeting legal or regulatory requirements
Maintaining financial records as required

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely manage it in accordance with applicable practices and legal requirements.

11. Data Security

PhysioHub 360 takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

Security measures may include:

Restricted access to relevant information
Reasonable internal confidentiality practices
Secure Website and technical systems where applicable
Controlled access to records
Appropriate operational safeguards

However, no method of internet transmission, electronic storage, or digital communication can be guaranteed to be completely secure.

While we take reasonable steps to protect information, absolute security cannot be guaranteed.

12. Your Rights and Choices

Subject to applicable laws and reasonable verification requirements, you may have the right to:

Request access to certain personal information held about you
Request correction of inaccurate information
Request updates to incomplete information
Withdraw consent where processing is based on consent
Request information about how your data is used
Opt out of certain promotional communications
Raise concerns regarding the handling of your personal information

Some requests may be subject to legal, professional, operational, or record keeping requirements.

To submit a privacy related request, you may contact us using the details provided in the Contact Us section.

13. Communication Preferences

When you submit your phone number, email address, or other contact information to PhysioHub 360, we may use those details to respond to your enquiry or communicate about relevant services.

This may include communication regarding:

Appointment confirmation
Consultation scheduling
Follow up information
Service related updates
Course related information
Customer support

You may request to stop receiving non essential promotional communications through the appropriate communication channel.

Service related or legally necessary communications may still be sent where appropriate.

14. Children and Minors

PhysioHub 360 may provide physiotherapy or rehabilitation related services to children or minors where appropriate.

Where personal information relating to a minor is collected for service purposes, the information should be provided by or with the appropriate involvement of a parent or legal guardian where required.

Parents or guardians should provide accurate information and may contact us regarding privacy related concerns involving a minor.

We do not knowingly seek to collect unnecessary personal information from children through our Website.

15. Educational Courses and Learning Services

PhysioHub 360 may offer physiotherapy related educational courses, learning resources, and other content for students and learners.

Information collected from learners may be used to:

Process course enquiries
Provide access to educational content
Manage course purchases
Communicate course related information
Provide student support
Improve educational services
Maintain appropriate course records

Course access, payment processing, and learning platforms may involve third party service providers.

Users should review applicable third party terms and privacy practices where relevant.

16. Testimonials, Reviews and Feedback

PhysioHub 360 may receive reviews, testimonials, feedback, or comments from patients, learners, or other users.

Where appropriate permission has been obtained or where information has been publicly submitted through relevant platforms, feedback may be displayed for informational, educational, or promotional purposes.

We will make reasonable efforts to avoid using identifiable personal information beyond what is appropriate or permitted.

17. Third Party Websites and Services

Our Website may contain links to third party websites, communication platforms, payment providers, maps, educational platforms, or other external services.

PhysioHub 360 does not control all third party websites or services.

We are not responsible for:

Third party privacy practices
External Website content
Third party security practices
Changes made by external providers
Availability of third party services

We recommend reviewing the privacy policies and terms of any third party service before submitting personal information to them.

18. Accuracy of Information

You are responsible for ensuring that information provided to PhysioHub 360 is accurate, complete, and updated where reasonably necessary.

Incorrect, incomplete, or outdated information may affect:

Appointment scheduling
Communication
Consultation support
Rehabilitation planning
Course access
Other services

Please inform us if important contact or service related information changes.

19. Changes to This Privacy Policy

PhysioHub 360 may update this Privacy Policy from time to time to reflect changes in:

Our services
Website features
Operational practices
Technology
Legal or regulatory requirements

Any updated version will be published on the relevant Website page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

Continued use of our Website or Services after an updated Privacy Policy is published may be subject to the revised Policy and applicable law.

20. Governing Law and Jurisdiction

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Subject to applicable law, matters or disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Jharkhand, India, as applicable.

Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable law.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact PhysioHub 360 using the details below.

PhysioHub 360

Address: Grand Trunk Rd, beside M.J Hotel and Resorts, Jailgarha/Kowabandh, Gobindpur, Jialgara, Jharkhand 828109, India

Phone: +91 80026 07948

Email: physioforheartandlungs@gmail.com

For privacy related requests, please provide sufficient details about your enquiry so that our team can review and respond appropriately.